Do you know what it's like when you make that 'big' sale,
close that 'important' deal and know that lots of money is coming in just for you? Do you
know how that feels? Do you know how it feels to be working with a client who is loyal to
you because of the outstanding job you do to ensure their success? Wouldn't it be great if
you could have those feelings more often?
Depending on who you talk to, you will get slightly different sales
philosophies. Pam Lontos, author and motivational speaker, suggests Hypnotic Selling. She
says that you must create a great first impression to foster long term clients, keep the
attention of your clients to inspire confidence, gain trust and rapport to give you power,
and be remembered to make it easier to persuade. She, along with many others, believes in
the power of selling to emotions (the right hemisphere of the brain) and letting the
logical mind (the left hemisphere) serve as the support function to that emotional
decision.
Bill Bachrach, author, speaker and consultant, says the key to gaining long term
client relationships is based on your ability to build trust on purpose and in the first 5
minutes of the initial interview. He tells you to ask hard but important questions,
questions nobody else ever asks (the kind that really positively differentiate you from
everyone else). Based on what business you are in, it is important to ask what is
important to your clients (to obtain their core values). This is much more than just
'needs' selling. It is the first step to any successful sale. It also lets you know if the
prospect can trust or not, and if they cant you know they arent the kind of
client for you (disengage without wasting their time or yours).
Take control of a selling situation with verbal commands is extremely
successful. For example, Shelov suggests you might say to your client, 'you deserve it',
'you need it', 'give me your credit card', 'I think you should have this', 'buy now'!
People react to commands by doing what you say, providing you use an easy tone of voice
and are not forceful. Try using one of these verbal commands for a day and see how it
really does work. It is surprisingly easy and will definitely get you more sales. If your
customer is hesitating, ask, 'what would it take to get you to buy today?' or what
would have to happen to get you to buy today?
Preparation is extremely important in making a good first impression. No matter
what you are selling, it's beneficial for you to find out the financial status of the
client and understand their business. Your potential client will recognize and appreciate
your time investment in learning his/her business. You will no longer get business on
superficial conversations (that is old-school selling).
As you know, selling is a people business. Show the client that they mean more
to you than just an order number, that you are truly interested in their needs, wants and
their values. They will look to you as a problem solver/resource, not as a salesperson or
order taker. This is the best position you can have with your clients. Think about how you
would complete the sentence, I am ... . I am a resource ... , I am a catalyst ... .
Examples of completing the sentence with a typical attitude are, I sell insurance, I am a
salesperson who sells...
Don't be afraid to ask for the sale. You have earned it by this time. Be
prepared for potential objections. Make a list of 1020 reasons why a prospect may be
reluctant to do business with you and rehearse responses to them. By anticipating a
client's reaction to your product/service you have turned a potential stumbling block into
an opportunity (a weakness into a strength).
If you employ Bill Bachrach's thinking, he says that you shouldn't have to ask
for the order because they will want to do business with you because you have built trust
first (assuming they can trust) by talking about what is important to them (eliciting
their core values). You won't have objections because you know exactly what is important
to them and you know their buying strategy profile; therefore, the sale is the natural
next step.
Perfecting the art of keeping in touch is also the key to your success. Call on
clients when you have nothing to sell. Use the opportunity to ask about any problems they
may be having. Ask how you can help them be more successful. Show them you want to help
them win. This approach will build strong relationships that last.
Send a handwritten thank you card after a sale. Send one to all clients without
exception. If you do not get the sale, send a note of appreciation for the consideration
and hope to do business in the future. Personal words of thanks go a long way.
One of the most important things you can remember for yourself is not to take
rejections personally. The more rejected you are the more successful you will become.
Think about this for a minute... You have more opportunity to practice what works and know
what doesn't when you fail. Get out there and fail a lot so you can be more successful.
They are not saying 'no' to you personally, they are saying 'no' to what you are selling
at that particular time.
I personally do not deal with clients who are more work than they are worth.
Choose your clients carefully. It is okay to work with people you want to work with and
not with those who you choose not to. Be picky, you will be glad you did in the long run.
Ask for referrals. When you call your client to find out how things are going,
ask them for referrals. This will help make new sales easier. If you provide excellent
service, sell to their emotion and help your customer win, they will be glad
to refer your products/services to everyone they know.
I have found that if I do all these things, I am successful. When you skip one
or more of these areas, it makes your job a little harder. In a fast paced world, we need
to remember to work smarter, not harder. Always look for ways to be better at what you do,
you will increase your success. You can be as successful as you want to be!