Voice Mail And Screener Tips

Business Communication   Written by Art Sobczak - Word Count: 252
- -    

When leaving a voice mail message, speak more slowly than you would in person. This gives the listener the opportunity to take notes.

On voice mail messages to prospects or customers you're following up with, give them an action item they can perform between now and the next call:
" ... and if you could check your calendar for the most convenient time on Friday when you and your wife would be available to see this property when I call back ..."; or “…and if you could have the figures available when I call back…”.

When you leave a message, ask the screener when the boss will receive it.

After building rapport with the screener, gather personal information about the boss. What he or she has hanging in the office, personal momentos, interests ... valuable information which can help you begin a relationship.

Ask the screener to whom the boss reports. This can help you learn the decision-making hierarchy.

blog comments powered by Disqus

Art Sobczak gives real world, how-to, conversational ideas and techniques helping business-to-business salespeople use the phone more effectively to prospect, sell, service, and manage accounts without "rejection." Art is author of numerous books, taped training programs, and publisher of the TELEPHONE SELLING REPORT sales tips newsletter. He’s also a speaker and trainer, providing high-content, one-hour to multiple-day customized speeches and seminars. To receive his free “TelE-Sales Hot Tips of the Week visit www.businessbyphone.com. For addition information,



Copyright (Reprint Terms)
Copyright© 2002, Art Sobczak. All right reserved. For information contact FrogPond at email susie@FrogPond.com.