2. Charisma = Intensity (goal, focus and direction) and Enthusiasm (expectancy of better things to come.
3. High performance is often the result of a sudden change of direction.
4. To achieve great things, know more than the average manager considers necessary.
5. An organization quits improving right after the manager does.
6. Help a team member grow and you receive respect in return.
7. On a scale of 1 – 10, team morale and customer service receive the same score.
8. Take a mentor to lunch before somebody else eats yours. (It’s not necessary the mentor be in your industry since great leadership principles are non-industry specific.)
9. Be aware of a team member’s weaknesses but talk to his or her strengths.
10. An organization will never rise above the quality of its leadership.
11. Fear has no strength of its own, only that which you choose to give it. Ironically, that’s the very strength you need to overcome it.
12. Your team members are just as good as you are at planning their time.
13. If you don’t have enthusiasm that’s contagious whatever you do have is also contagious.
