Rory Aplanalp has impacted the lives of more than one million people across the globe. Known for his high energy and ability to make people laugh, Rory's heart-touching presentations are interspersed with humor and personal anecdotes. Rory has lived and worked in the real business world. He began his career as an Evans Training Personnel franchise owner and later became the National Training Director. He then founded his own company, Human Resource Development, a leader in the sales training field. In 1984, Franklin Quest bought Human Resource Development. For more than fourteen years, Rory was affiliated with Franklin Quest/Franklin Covey and was distinguished as their top seminar and keynote speaker.
Today he is president of StarQuest, a division of Rory Aplanalp & Associates, which offers value-based time management, sales, and human potential seminars and keynote addresses. Rory presents more than 200 events yearly through only word of mouth advertising and referrals. Their client list includes hundreds of government, business and civic organizations, such as Enron, Chase Bank, BMC Software, PriceWaterhouse Coopers, REMAX, AT&T, The Children's Miracle Network, Hearst Publishing, Nestle's, General Motors, U.S. Department of Justice, Humana Health, Houston ISD and the Disney Institute.
Rory is a member of the National Speakers Association, Meeting Professionals International (MPI) and the American Society for Training & Development (ASTD).
Originally from Salt Lake City, Utah, Rory resides in Park City, Utah and enjoys spending time with his wife Cindy and their eight children. He believes that his greatest success is being able to have a lasting positive impact on others and gains his greatest satisfaction in helping people gain control over their lives.
KEYNOTE TOPICS and DESCRIPTIONS:
How to be Proactive in a Reactive World
The Ultimate Attitude Adjustment
Description:
Full of emotion and heart, Rory presents sage wisdom in a lively, humorous and interactive keynote address. His masterful use of personal antidotes will have the audience laughing one moment and crying the next. Packed with 'take-home' value, participants leave ready to apply Rory's wisdom to their professional and personal lives.
Who should attend: Appropriate for all levels within the organization
How you will benefit:
Accept accountably for actions and attitudes
Adapt to change
Redirect focus from problems to solutions
Adopt an "I'll Do It" attitude
Adjust when slipping into old 'reactive' behavior
Format: Thirty-minute to one-hour motivational keynote address
Note: More than 1,000,000 people worldwide have listened to this powerful keynote address. Rory has received thousands of letters expressing how his words have changed lives.
What attendee's say:
"Rory made ideas I'd heard before mean something I can apply."
"Excellent, useful and entertaining - Exceeded expectations - THANK-YOU!"
"I am encouraged to apply the practical-wisdom you gave at work and at
home."
"Very dynamic - the best speaker I have ever heard."
"Useful ideas, masterfully presented."
Keep The Connection
Real success is not defined by the money you make or the positions you obtain but by the connections shared with those you love and care about. These persons can include significant others, family members, coworkers, friends, clients and vendors - all who make life precious, fun and sometimes even bearable. You know this, but what are you doing about it? Learn real, tangible things you can do immediately to better connect with those who matter most. Regardless of how busy or hectic your life is, you have unique power to make a difference in someone's life - starting today!
After participating in this session, you will be able to:
Take action TODAY to build and strengthen your relationships at work and home.
Enjoy a greater sense of inner peace knowing that what matters most is handled.
Increase interpersonal skills.
Reduce stress.
Increase integrity between values and actions.
Format: Forty-five-minute inspirational keynote or 2-hour break out session.
Time Management: Time Tactics; Value-based Time Management
Description:
Ben Franklin said 'if you value your life; value your time, because time is the stuff life is made of.' Time Tactics is a whole-life approach to time management that integrates the multiple and complex demands of an overloaded lifestyle. Taught with humor and real-life examples, participants will enjoy learning skills they can apply to their own conflicting priorities and begin to find direction to their daily lives.
What you will learn:
Get 25% more done in less time
Organize your daily tasks effectively
Plan for the unexpected and adapt to change
Instantly retrieve and access pertinent information
Build fail-proof communication and follow-up systems
Minimize workplace interruptions and distractions
Eliminate procrastination
Maintain focus on sales goals
Produce extraordinary customer follow-up with a fail-safe system to never let any thing fall though the cracks!
How you will benefit:
Experience the feeling of inner peace that comes from focusing on what matters most
Live each day according to your values
Draw a personal road map for success with long and short term goals
Enjoy balance and clarity in your work and home life
Be more productive, more confident and less stressed
Never have anything 'fall through the cracks' again
Boost professionalism and self-confidence
Format: 2, 4 or 7-hour program
Optional Materials: FranklinCovey day planner system or a day planner, electronic calendar software program (Outlook, Lotus Notes, etc.) or PDA of choice. Concepts can be taught without any planning system if desired.
Care Customer Service: Customers Are Really Everything
Description:
Are you losing business because well-meaning employees focus on situations they cannot control and miss opportunities where they can make a difference? These employees convey a lack of caring without realizing the effect. Customers feel this complacency and lose interest in your company, products and services.
This program introduces the 'Invisible Customer' and proves that every employee makes a difference. Your staff will learn easy techniques that create extraordinary customer service. Customers know they are valued when employees show "CARE" through Acknowledgment, Attitude, Understanding, Attention to Detail and Appreciation.
Who should attend: Managers, support staff, customer service representatives and anyone who has access to your customers!
Your staff will learn how to:
Control behavior by eliminating Two Useless Emotions that inhibit performance
Re-program Private-Dialogue to correct unproductive behavior
Internalize the "CARE" formula to develop genuine relationships with customers
Understand the DESA Styles of Behavior to quickly build trust and rapport
Use the 5-Minute Rule to build an atmosphere of appreciation
Practice the Starfish Principle to highlight the 'Invisible Customer' and create loyalty
How your company will benefit:
Increase customer loyalty
Generate more business
Earn a reputation for service
Create extraordinary workplace dynamics and employee retention
Format: Two or four-hour program
As a professional speaker with a 99% referral rate, Rory Aplanalp knows about customer service. He understands that current customers can't be taken for granted. They must be able to brag about your service before they will return and refer others. Rory teaches participants that you can't buy a reputation for good service. His easy-to-use techniques take care of existing customers so well that they want to bring new ones.
Par Excellence Golf Program: Executive Leadership Experience Course on the Green
Description:
Golf is a lot like life. Hazards exist. Sometimes you get buried in the rough, you lose your swing or just can't get into the groove. Using golf as the great metaphor, Rory applies golf principles to the game of life. Par Excellence turns your golf outing into a meaningful and memorable experience!
Who should attend: Management-level professionals, regardless of handicap
What you will learn:
Concentrate on goals
Control internal dialogue
Narrow the gap from good to great
Accept accountability for actions and attitude
Adapt to change and forces beyond control
Redirect focus from problems to solutions
Adopt an "I'll Do It" attitude
Relax and enjoy the ride
How you will benefit:
Immediate improvement in golf game
Apply techniques to real life
Improve effectiveness as a manager
Personal and professional development
Boost professionalism and self-confidence
Format: Two-hour program, golf outing, one-hour close
Note: Rory suggests this program be held the evening before the game, with a quick re-cap the morning of the event and closing remarks at the awards dinner.
Proactive Leadership: The Art of Positive Influence
Description:
Research has proven that successful leaders relate to and work well through others. This thought-provoking learning experience helps participants gain awareness, adaptability, and the people skills that effectively motivate, inspire and earn commitment from others.
Who should attend: Managers and leaders interested in enhancing their own strengths and those of others in order to build trust, confidence and interpersonal effectiveness.
What you will learn:
Pinpoint strengths and interpersonal assets in yourself and others
Understand what motivates the four personality types and how to adapt
Prescriptions to gain commitment and overcome resistance to change
Proactive Actions to build strong working relationships and professional trust
Retain key employees by helping them succeed
How you will benefit:
Become more dynamic and effective in inspiring staff
Keep people focused during change, stress and setbacks
Increase personal resilience and confidence
Enhance productivity of self and others
Build foundations of trust and appreciation
Format: Two, four or six-hour program
Note: This is a powerful learning program that includes practical exercises and easy to use applications that can immediately be implemented in real life. Rory will customize this program to address your organization's specific needs.
Proactive Teams
(Rory is experienced in the 'Ropes' Training program. Often he jointly contracts with another ropes trainer and can handle up to 60 team members on the April Sound ropes course)
Description:
Research has proven that successful team members relate to and work well with others. This thought-provoking learning experience helps participants gain awareness and adaptability that will enable them to more effectively work with others to meet business objectives.
Who should attend: Those interested in enhancing their own strengths and desire a work environment that promotes trust, support and group and individual effectiveness.
What you will learn:
Pinpoint strengths and interpersonal assets in yourself and others
Understand what motivates the four personality types and how to adapt
Prescriptions to gain commitment and overcome resistance to change
Proactive Actions to build strong working relationships and professional trust
Retain key employees by helping them succeed
How you will benefit:
Become a more dynamic and effective team player
Keep people focused during change, stress and setbacks
Increase personal resilience and confidence
Enhance productivity of self and others
Build foundations of trust and appreciation
Format: Two, four or six-hour program
Note: This is a powerful learning program that includes practical exercises and easy to use applications that can immediately be implemented in real life. Rory will customize this program to address your organization's specific needs.
