For over seventeen years she has worked with companies like Women's Council of Realtors, Houston Realtor Rally, Century 21, Continental Airlines, Home Depot, Louisiana Superdome, Enron, Tenet Physician's Health Care, ExxonMobil, IKEA, Rice University, Texas Medical Center, The Hartford, JPMorgan Chase, El Paso Energy, Houston Texans, Houston Astros, Sterling McCall Toyota, NASA, Marriott, and many small businesses. She was one of the top ten speakers for the recent Inc.
Magazine's "Advanced Customer Service Strategies" conference. Known for her highly interactive and content-rich presentations delivered in a memorable and motivating style, she also shares her expertise as a business columnist who has written over 300 articles on customer service and management.
She is the author of the book "Customer Service: The Key To Your Competitive Edge" and is a contributor to the recently released "Celebrate Customer Service."
