All small talk is not the same. With some people you walk away having killed a few moments. With others, you feel a real connection and a desire to get to know them better. What's the difference? The effort one or both of you have made at rapport-building. What helps make the connection? Calling the other person by name several times during the conversation; mentioning other things you have in common—mutual acquaintances, places you've lived or visited, experiences you've shared, career or personal goals; showing interest in that person's views or pastimes; matching the other person's delivery style, voice volume and tone, emotion, and body language as you talk.
Basically, people like and feel a kinship with others who like them, appreciate them, enjoy the same things they do, and are helpful to them. Time and attention make the connection that lasts.
