Industry Visionary

  • Kristina Davis
    CEO, Advanced Access

Kristina Davis, Chief Executive Officer, is responsible for leading the company's continuing forward momentum in products and services for the real estate industry.  Kristina's knowledge and expertise in Design, Product Development, Customer Service, and Internet marketing has been instrumental in the rapid and steady growth of ADVANCED ACCESS since its inception. Experienced in all aspects of the Internet, Kristina serves as an effective liaison between the Design, Programming, and Marketing Departments.

A 5th generation Californian, Kristina was raised in the Anaheim Hills community.  She attended California State University – Fullerton, were she majored in Business Administration, before joining ADVANCED ACCESS in a full-time capacity.  She has been one of the most instrumental forces in the company’s young history of success, that has seen the current client base grow from approximately 600 customers in 1998 to its current base of over 24,000 clients nationwide.

Despite her young age, Kristina is well known and respected throughout the online real estate industry community.  Kristina ensures that ADVANCED ACCESS is always at the forefront of Internet technology as the firm has successfully led the way with innovative new products.  An expert in Internet Marketing, one of Kristina's passions includes building innovative marketing strategies that contribute to the bottom line performance of our clients. Recently, Kristina recently organized and implemented a successful new Premium Marketing Service Division in an effort to maximize clients' success on the Internet

 

Kristina keeps abreast of the latest trends and techniques in Website promotion and search engine developments. She also writes the popular "Weekly Marketing Tips" that keep clients informed with new ideas to ensure maximum exposure for their Websites. As one of the founding members of ADVANCED ACCESS, Kristina is also extremely capable in Website design, and is personally responsible for the creation of many of our early Website designs and templates.

 

Intelligent, quick thinking and ambitious, Kristina receives rave reviews from clients who are impressed with her quick response time and attention to detail. Kristina is an avid reader who also enjoys snow skiing, going to the gym, spending time with her dogs and cats, and listening to music.


Kristina can be reached at
Kristina@AdvancedAccess.com


As an "industry visionary", what do you see as the major changes occurring in the real estate industry?

More buyers in the future will be relying on the Internet for their research than ever before.  The percentage of those who will continue to seek out and utilize complete consumer services has steadily increased recently, and trends seem to indicate a continued rise in regards to this kind of consumer preference.  Offering a viable, yet professional, flexible, and professional-looking Website for Internet users will be key to both generating leads and advertising the professional services and partnerships that you will need to offer. 

Recent advances in technology have changed the real estate industry as never before.  Just as cell phones, electronic mail, increased signage, advertising, and yes, even those annoying FAX’s that we all receive – have changed the industry – there is still another milestone on the horizon.  ADVANCED ACCESS agrees with many industry experts in realizing the true importance of wireless technologies, and how they will certainly impact all real estate professionals in the very near future.  Agents, who have always been motivated by profit grounded in customer service – will need to embrace this still “infant” technology in order to improve that customer service philosophy.

 

The importance of continued improvement on both IDX data and VOW’s, as well as the continued integration with wireless technology will play an equally vital role, because they offer both a complete and seamless solution for the real estate consumer who will demand, if not deserve immediate, accurate and instant real estate data.


What major "corporate players" are driving change and what may be their impact?

Global Search Engines such as Google, Yahoo, and MSN are driving change as well as many of the online lead generator systems.  With major algorithm changes happening monthly on Google and other search engines, these so-called “adjustments” also effect expectations and marketing plans of the real estate professional’s Website as well. 

Achieving top rankings on search engines can change your business overnight and the process of keeping and maintaining those rankings is keeping individuals on their toes. Currently, Google has around 50% market share but Yahoo yanked back their 26% share with their recent unveiling of their new engine.  MSN is currently testing their new engine and will bring it online sometime in 2005. 

Creating a Website and maintaining it, as an authoritative powerhouse for your area is something to strive for to weather these new marketing changes.  With the online lead generator companies putting incredibly amounts of money into pay-per-click and paid inclusion programs, the three “power house” search engines will level the playing field to gather leads.

Who are the "individual trendsetters" that are shaping the future real estate industry?

Being involved with over 24,000 real estate professionals, we see trendsetters every day using our innovative FLEX-Design Websites to service the consumer in the best way possible.  Our clients respond to what the consumer wants.  The different capabilities that our clients have available in their Virtual Office; they push to the limit in ways we didn’t know were possible. 

In every way, our trendsetters are making it easier on today’s consumer for expert service in their real estate transaction.  We are seeing a larger percentage of clients who do the bulk of their overall business on the Internet – now that consumers are relying on the Internet more and more in their search for homes, our clients are providing most or all of their home buying and selling services online.  After the client locates the home of their dreams, these trendsetters are automating everything that follows in the escrow process – from transaction coordination, loan and escrow services, online databases and more. 

The Web savvy REALTOR® of today will always strive to be ahead of the curve technologically.  Most of our new products and services have been created at the request of these trendsetter clients – and more often than not -- they drive our products to be the best they can possibly be.

What are the expectations of the emerging real estate consumer?

Immediate response time, informative answers to anything real estate related, and worry-free transactions.  All the different individuals (meaning different generations, people, ethnicities) are continuing to expect more value out of the buying and selling experience. 

Today’s consumer has already done most of their researching online and has a good idea of what they are looking for.  Since the consumer has already started that initial process, they need immediate answers to their questions from their chosen ‘expert’ or they will leave and find it somewhere else. 

“Trust,” is a big factor nowadays and getting the consumer to trust their chosen REALTOR®, is often the most important first step.  Trusting them means being able to acquire any information quickly, honestly, accurately and of course, conveniently.  It needs to be provided to the consumer ultimately to be competitive within the current market.

How should the Brokerage and Realtor Association / MLS respond to these real estate consumer expectations?

Brokerages and Associations need to keep their finger on the pulse of their market.  Real Estate is basically local, and each market move into the future can be utilized by helping your members move into the technology world that reflects that specific market swing.  Finding new and innovative products and making members aware of them can accomplish this.   They need to continue to work and ensure that the information that consumers need and desire is readily available.  They need to continue to develop and provide those services that the client or consumer is demanding in order to keep them satisfied. In short, they need to continue to survive!

MLS Associations should try to analyze the usage patterns of the real estate consumer, and use the information gained to structure their products, programs and services to continue to provide excellent service and customer care.  


What changes should a Brokerage implement to ensure profitability in the future?

As technology improves, and technically savvy buyers and sellers continue to proliferate, Brokerages should strive to expand their products and services to better serve the consumers.  The rise of the “fee-for-service” or “discount brokerage” model underscores the fact that the consumers are seeking more control than ever in the process of their real estate transaction, and the Real Estate Brokerages are responding.  If Brokerages can match their services with the consumer’s expectations, more of the consumer’s needs are satisfied and they will gravitate to the firms who are willing provide the best service.  People are so busy these days, and they truly want a real estate professional to provide them with a full service that matches their need to professionally market their home.  

For the traditional Real Estate Broker, clearly defining their services on their Website and in also in their paperwork will help the consumer see the role of the REALTOR® more definitively.  Brokerages should try to understand and identify with the technically savvy agent – even learn about their business practices in order to use them as their own model. 


What role do you see the Realtor Association / MLS playing to ensure Broker profitability?

The REALTOR® Associations and MLS’s in almost every case, are frequently looked upon to provide methods to ensure that Broker’s can exist with a high level of office profitability.  Brokers will continue to rely upon the REALTOR® Association or MLS as a support network that will continue to provide assistance through a myriad of products, programs and services.  However, as consumer needs change in today’s rapidly expanding market, Brokers will now be faced with new and imposing challenges that these networks will be forced to consider in their support role.

An obvious role that the REALTOR® Associations and MLS’s will continue to play, is to develop, clarify and enforce all rules and policies that ultimately govern the existing MLS system.  They will also be asked to provide cost-effective training, tools, and programs that will help to create an environment in which the Broker can continue to offer an office that provides a variety of affordable services to the consumer – and at the same time minimize overhead and costs that can ensure the Broker’s continued success. 

 

The most successful Associations across the country for some time now have placed themselves on the cutting edge of the industry and technology offerings that have led to the formation of relationships with third parties and vendors that enhance the everyday real estate experience…and provide a variety of products, programs, and services that help to advance the overall quality and level of services that Brokers offer to the consumer. 

 

The relationships that both REALTOR® Associations and MLS’s continue to forge to the benefit of the Brokers, and of course, their agents -- seeking cutting-edge businesses and technologies, providing weekly, monthly, and yearly training sessions, and programs to maximize the utilization of tools – will help to take the guesswork out of the real estate process and put more power into the hands of the consumers, through the hard work of the Broker.


Based upon your vision of the future of the real estate industry, what are you doing to help influence positive change?

I envision myself continuing to affect our clients in a positive method by keeping ADVANCED ACCESS on the cutting edge of Internet technology.  Listening to our clients’ needs and wants is a must.  The community of users is incredibly important to maintain and cultivate.  We pride ourselves on the fact that we have customers who have been with us from the beginning and are still with us as valued clients. 

For the past five years, ADVANCED ACCESS has maintained a reputation based on the high quality of our products, programs and services, and we continue to support the growth and success of our client base.  We understand that consumers are more sophisticated than ever before and rely on the Internet to provide pertinent information.  Our duty and responsibility as a Website provider for the Real Estate industry is to provide a state-of-the-art, comprehensive, informative and relevant Website to bring greater value to the consumer and affect our clients’ overall profitability and success.

What books would you recommend as a "must read" that have influenced your vision?

I’m very interested in the marketing aspect of the Internet.  A “must read” would be Web Marketing For The Real Estate Professional, by Barbara Cox & William Koelzer.  This book addresses the main concerns that Internet travelers face when considering a Website including what to put on the site, what the site should look like, and how should it be organized to ensure proper function.  Another informative and entertaining book is entitled, Internet Marketing in Real Estate, also by Barbara Cox & William Koelzer.   In my spare time for my enjoyment, I am also an avid reader of fictional novels and biographies of various interesting people.


What advice would you give Brokerages and Realtor Associations / MLSs to assure they stay relevant and successful in the future?

I would advise Brokerages, REALTOR® Associations and MLS companies to depend more on their listening skills.  Listen to your members to determine what they need, never rest on your laurels, try to always provide a high level of product and service, and always be open to change.

Real Estate consumers consider the Internet as the fastest growing information source of the new millennium.  There’s never been a better chance to provide consumers with excellent and relevant online products and services.  If we provide a comprehensive and relevant Internet model, our success will certainly follow.  The Internet and the worldwide Web have provided a great opportunity for all of us who are willing to keep our finger on the pulse of the ever-changing consumer needs and are willing to be open to constant change flexibility.


Kristina can be reached at Kristina@AdvancedAccess.com