Kelley Robertson began his sales career in a men’s clothing store in the mid-seventies. With no experience or training, he struggled to make ends meet and eventually changed directions by moving into the hospitality industry.
For over a decade he worked in a managerial capacity for several large chains and in 1990 began training employees, managers and owner/operators. During the next five years, he hired and trained close to 1000 service staff for sixteen new restaurants.
In 1995 he returned to retail to provide sales training for the retail division of Sony of Canada and helped the Sony Stores become one of Canada top retailers of consumer electronics. The training programs and resources he developed are now recognized around the world within the Sony organization and have been used by Sony Latin America as well as Sony Mexico.
Kelley is the author of Stop, Ask & Listen—Proven Sales Techniques to Turn Browsers into Buyers and The Secrets of Power Selling and he publishes a weekly electronic newsletter called 59 Seconds to Sales Success that is distributed to thousands of people around the world. Kelley is a frequent contributor to magazines and his articles have appeared in dozens of publications and hundreds of websites around the world. Some of the magazines his articles have appeared include; Sales Promotion, Boating Industry Canada, Canadian Vending, Canadian Business Franchise, Graphic Arts, Luggage Leather & Accessories, Professional Door Dealer, Sleep Products, Staff Digest, and Tire News.
As President of The Robertson Training Group, Kelley has helped thousands of professionals improve their business results with his engaging approach to training and speaking. He specializes in helping businesses increase their sales, develop better negotiating skills, deliver outstanding service and coach and motivate their employees.
