It’s A Confusing World Out There…

It’s a confusing world out there –and becoming more so every day!  Just the sheer number of “great” ideas/tools that are continually being introduced can be overwhelming.  And to make things worse, many of those that appear most appealing to our traditional sense of marketing and sales, are actually recipes for disaster --online!

Any product, service, strategy, or tactic designed to enhance your online business is essentially some form of interaction with the Internet Empowered Consumer™ (IEC).  Armed with this knowledge, we can restate your question from “Will this interaction help me do more business online?” to “Is this interaction compatible with the IEC and will they perceive it as valuable?”.  In essence, this question asks how receptive your online market will be toward any interaction (i.e. product, service, strategy, or tactic) that you consider using to boost your Internet-based business.

Our restated question considers two issues: a) IEC compatibility; b) IEC perceived value.  In my recent article "How To Create Profitable Relationships With Online Consumers", I show how an interaction is compatible with the IEC only if it does not threaten their privacy or sense of being in control.  This article also shows how the IEC will perceive value in anything that saves them time, money, and/or gives them options. 

This approach creates the foundation of a very quick and objective “test” you can apply to evaluate how well any online interaction may work.

Powerful Insight In Under 2 Minutes

Using these ideas, I’ve created a simple yet powerful one-page form that will help you determine how effective any online product, service, strategy, or tactic will be with respect to the IEC.  It’s called the “IEC Interaction Litmus Test™” and you can download a copy either in PDF or HotSend format here (by clicking the respective links —see "Article Resources" below if you need to download and install either of the free viewers).

There are three parts to this form:

• Interaction Description – this is where you identify and describe the online product, service, strategy, or tactic you are evaluating;
• Compatibility Evaluation – where you answer “Yes”, “No”, or “Neutral” to whether the interaction protects the IEC’s privacy and sense of control.  Any “No” answer here will immediately reject the proposed interaction as a potential tool for doing more business (because, by definition it will cause the IEC to avoid working with you).  A “Neutral” response means there is no impact either way.
• Perceived Value Evaluation – where you score from a –5 to a +5 the issues of saving time, money, having options (i.e. a negative score for saving time means that the IEC will perceive the interaction taking more of their time, not less).  If the total of the three scores is positive, the IEC will likely perceive the interaction to be of value to them, and of course the reverse holds true as well.

Without the use of an objective means to evaluate any kind of online interaction, it is very easy to find yourself off track when choosing the latest and greatest Internet marketing tools.  For example, I recently introduced three online services to an audience of brokers and asked them to vote (via secret ballet –to avoid “group sync”) on how effectively they felt each of the three would be in generating more business online.  After tallying the results, we used the “IEC Interaction Litmus Test” to then evaluate each of the three.  It turns out that well over 80% in the audience chose those services that were most likely to drive the IEC away!  In other words, they would hurt their online business, not help it.