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Have you ever gotten
confused and ended up on the wrong road? For example, have you
ever been going East when you wanted to go West? Have you ever
been heading toward one city and thought you were driving toward
another?
If your answer is yes, then you’ll know exactly what I am about to
describe. Your prospect is interested in something that weighs 40
pounds, is green in color and costs $40.00. You show them a product that
weighs 60 pounds, is yellow and costs $60.00. You’re on the
wrong road!
The real issue, though, is this…how did you get there? There are five
possible ways…
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You didn’t ask the
right questions to determine what they really wanted…or
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You didn’t listen to
what the prospect had told you he or she wanted to buy…or
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You don’t have the
product they are interested in and you’re trying to sell them
something they don’t want or need…or
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There is a contest
that rewards you for selling the 60 pound, yellow, 60 dollar
item…or
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The 60 pound monster
carries a larger commission or bonus.
In each of the five cases
you have made a cardinal mistake in sales. In the first, you decided to
tell rather than ask, in the second you weren’t tuned in to the
prospect, in the third you were trying to put a round peg in a square
hole, in the fourth scenario you were just plain self-centered and in
the fifth you were simply greedy!
Identifying why you made the mistake is one thing. Knowing
precisely what to do about it is quite another. Let me give you an
analogy. Imagine two ships leaving the same port for the same
destination. However, both are just one or two degrees at variance
in their navigation. They will end up miles apart when they reach their
intended destinations, and neither one will land at the right port.
The secret is for each captain to have the skills and ability to get
back on course if it is required.
The same is true with you and your prospects. Here is precisely what you
need to do to ensure you don’t end up at the wrong port:
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Always ask questions
related precisely to the goals, objectives and outcomes your
prospect is trying to achieve.
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Issue a statement that
clearly communicates your understanding of what you heard them say.
For example, “What I hear you telling me is that you want a
product that weighs 40 pounds, is green and costs $40.00.”
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Corroborate your
understanding of what you heard with the question, “Is that
correct?”
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If your understanding
is correct proceed.
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If your understanding
is incorrect redirect to your qualifying questions and ask,
“What is it, then, that I misunderstood?” And then make the
correct recommendation.
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Use
the power of feedback questions during your presentation to ensure
you are on the right road. Questions like: “Does this look like
something that will work for you?” Or “How does it look so
far?” …are great questions to ask. Using these strategies
consistently and effectively should empower you to be 100%,
absolutely, positively that your recommendation is right on
target…and give your strategies to “course correct” should you
be off target. Top sales professionals always make a recommendation
that stays, like a laser driven missile, right on target and never
goes “down the wrong road!”
Every profession,
including sales, has a few key words or phrases that are essential for
success. There is little doubt that one of these words for the sales
professional is the word “recommend.” The next time you are getting
ready to present your product or service as a solution to your
prospect’s problems be sure to use the word “recommend” in order
to position your recommendation.
For example, after you verify that what you heard your prospect say is
correct, simply say, “Then based on what I heard you say, my
recommendation is…” Then go ahead and present the product or
service that matches up precisely with what your understanding of it
was.
There is little disagreement that patients generally take the medication
or undergo the treatment that is recommended by a physician. There is
little differentiation between a physician and well-positioned
salesperson. They both ask the right questions and then recommend
a solution. That is what you do, isn’t it? If it isn’t,
I urge you to start doing it now. This one, single modification in
your sales approach could launch your sales career to new, greater
heights. I recommend it! |