Grab Their Attention

Business Communication   Written by Kare Anderson - Word Count: 1034
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In the movie "The Player," during a scene at a Hollywood studio executive meeting, Mr. Levy shows Reeve, the central character, how to pitch a potential movie story. Levy holds out a newspaper, saying, "Here, read a headline, any headline."

Reeve responds: "Um . . .'Immigrants Protest Budget Cuts in Literacy Program.'"

Levy: "Human spirit overcoming economic adversity. Sounds like Horatio Alger in the barrio. You put in Jimmy Smits, you got a sexy 'Stand and Deliver.' Next?"

Robert Kosberg, a Hollywood producer, convinced a studio to make the 1993 pets-gone-wrong movie "Man's Best Friend." His pitch was "Jaws on Paws."

How quickly can you grab someone's attention? See the power of spare, specific details over speed and volume of speech? Stories and sayings are the markers of meaning in our lives. Here are some ways to "say It better" . . . sooner:

1. Be brief.

If your characterization is sufficiently short, you can repeat it as an aside or reminder throughout a conversation. Others are more likely to remember and repeat it. Here are some ways to be pithy:

Using a familiar word in a new way -- you might even capture a trend:

Example: Futurist Faith Popcorn predicted five years ago that people would want to be "cocooning" in their homes.

Alliteration: "Peak performance" and "high-tech/high-touch."

Rhyme: "Jaws on Paws"

Repetition: "First things first," Steve Covey's advice.

Puns: Tongue Fu! -- title of book by Sam Horn.

Unexpected turns of phrase: To connect with people upon first meeting, I suggest "going slow to go fast."

2. Make favorable comparisons with familiar objects.

When people in your work world are immersed in their jargon, your remarks can stand out when you make a comparison with a well-liked product, person, or situation from outside your profession or industry.

Example: At the high-stakes Hambrect and Quist Healthcare conference, venture capitalists hear 20-minutes talks by CEOs of start-ups and public companies who seek funding or favorable stock analysts' reports. The tension is high and the schedule is packed. Most presenters speak fast, using a mix of highly technical scientific and finance language. The speaker from the Amgen biotech company walked past the podium to the center of the stage and pulled up one sleeve to bare his raised forearm. Then he opened his talk by saying, "You will feel the effects of this medical patch faster than it takes a Porsche to go from 0 to 90."

Example: A professor once told me that " . . . working in academia is like committing suicide by throwing oneself in front of a moving glacier."

3. Hijack a familiar slogan to use in a new way.

After a company has spent millions to make a slick slogan well known, twist it in a new direction for your intended meaning.

Example: Redwood Hospital in Northern California used this billboard variation of the popular milk slogan to ask for blood donations: "Got blood?"

4. Anchor your suggestion in a relevant story.

To pull people into hearing and remembering your view, set it up with a brief anecdote.

Example: What if you wanted to suggest that people were looking at a problem from the wrong perspective? Consider offering this story first: There is an old joke in Soviet Russia about a guard at the factory gate who, at the end of every day, saw a worker walking out with a wheelbarrow full of straw. Every day the guard thoroughly searched the contents of the wheelbarrow but never found anything but straw. One day he asked the worker: "What do you gain by taking home all that straw?" "The wheelbarrows." 

5. Bungle your translation to bring humor.

If you are with a "worldly" group, offer your variation of a well-known expression in a foreign language. Change a single letter and provide a definition for the new expression. Share these rules and your expression with your colleagues and ask for their contribution. New York Magazine held such a contest.

Here are some of the winning contributions:

HARLEZ-VOUS FRANCAIS: Can you drive a French motorcycle?

IDIOS AMIGOS: We're wild and crazy guys!

RESPONDEZ S'IL VOUS PLAID: Honk if you're Scottish.

POSH MORTEM: Death styles of the rich and famous.

ALOHA OY: Love; greetings; farewell; from such a pain you would never know.

VISA LA FRANCE: Don't leave your chateau without it.

VENI, VIDI, VELCRO: I came, I saw, I stuck around.

ZITGEIST: The Clearasil doesn't quite cover it up.

6. Veil the truth in humor.

So much of life is fast-paced and tense. Consider opening a meeting with mock-serious inspiration or admonition and then grinning. You'll find true life, Dilbert-like examples everywhere that you can keep for your dry-humored use.

Here are some of my favorites, gathered by Accountemps this year:

"What I need is a list of specific unknown problems we will encounter." (Lykes Lines Shipping)

"This project is so important, we can't let things that are more important interfere with it." (Advertising/Marketing manager, United Parcel Service)

"We know that communication is a problem, but the company is not going to discuss it with the employees." (Switching supervisor, AT&T Long Lines Division)

7. Encapsulate a situation.

How briefly can you tell a story?

Example: In late 2002, a book by Jenny Lee will be released, titled, I Do. I Did, Now What?: One Woman's Musings on Married Life. The agent characterized it thusly (after getting our attention): "A rant that (almost despite itself) ends up as a celebration of marriage."

Example: Speaker Alan Parisse shared this poignant, perhaps apocryphal, classified advertisement: "For sale. Infant shoes. Never used."


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Kare Anderson is a "Say It Better" expert, a Behavioral Futurist, who speaks on how to become more "thought full", compelling communicators to create customer-attracting experiences for a place, product or program. She is a speaker, national columnist, nine-time author, Emmy-winning former TV commentator and Wall Street Journal reporter. Her online newsletter reaches over 17,000 people in 32 countries. Her latest book, Resolving Conflict Sooner, offers a 4 step method plus 100 influencing tips. For information about Kare’s programs,



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