Since the mid 1980s Doug Miller, President of The Miller Marketing Group (TMMG) and SatisFacts Research LLC, has been involved in multi-family marketing, research, advertising and training. He has worked with over 500 conventional, tax credit and subsidized apartment communities throughout the nation. Prior to starting his own business in 1996, Miller held the position of Director of Marketing for the following firms: Forest City Residential (a 30,000 unit national portfolio); Gates, Hudson & Associates, Inc. (an 8,000 unit regional portfolio); Associated Estates Realty Corporation (a 25,000 unit regional REIT). Previously Miller was a real estate ad agency Account Executive, where he handled a 35,000 unit portfolio.
The Miller Marketing Group, founded in 1996, is a national apartment marketing consulting firm. TMMG acts as an “income consultant” and outsourced marketing department for owners and managers, providing professional full service support. Services include marketing audits, plans & implementation support for under performing properties and acquisitions, “On Retainer Marketing Director” support, training, plus advertising and collateral development support.
SatisFacts Research, LLC is a national real estate and related business research firm and proud provider of SatisFacts Resident SatisFaction Telesurveys. Research products of SatisFacts Research includes its annual, move-in, on-notice, maintenance follow up and pre-lease renewal telephone surveys. In addition, it offers employee satisfaction surveys and other related support services (such as training).
Miller and his businesses have received national recognition and are actively involved with the industry:
-Member, National Apartment Association’s prestigious National SupplierCouncil.
-Frequently published in Units, The Journal of Property Management, The Apartment Manager, The Apartment Professional, GraceHill.com, Sales & Marketing Magic and numerous apartment association newsletters.
-“Industry Expert”, Sales & Marketing Magic Online’s Marketing Bulletin Board.
-Facilitator, Sales & Marketing Magic Brainstorming.
-Panelist, GraceHill.com “Improving Resident SatisFaction and Retention” chat room.
-Advisory Board, Community College of Baltimore proposed Property Management program.
-Instructor, The Washington Post Apartment Marketing Institute.
-Trustee, Northeast Ohio Apartment Association.
-Member, National Apartment Association.
-Member, Maryland Multi-Housing Association.
-Speaker for numerous apartment associations nationwide, including Chicagoland, PMA, Northern Virginia, Tulsa/Oklahoma City, Northeast Ohio, Maryland Multi-Housing, IREM and others.
Miller received his B.S.B.A. degree from Washington University (St. Louis, MO) and M.B.A./Marketing from The American University (Washington, DC). A native of Washington DC, Miller now lives in Baltimore with his two sons.
