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Customer Retention

Tony Alessandra, Ph.D. , CSP, CPAE,

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The Stairs Of Customer Loyalty	1504

Patti Brotherton
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Customers For Life	738

Rich Casto
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Attach Yourself to the Truth, Not the Commission	370

Craig Harrison
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Forget The Fockers…Meet Your Customers!	510

Ronald Karr
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What Do Customers Think About You? Ask Them!	1204

Ernest Nicastro
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The "Marshall Plan" for Customer Aftercare: How to Spend Less & Sell More	1743

Anne Obarski
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What Does Your "Packaging" Say About You? Three Gifts You Must Give Your Customer!	1293

If You Don't See It — We Don't Have It!	673

No Customer Left Behind! Three Ways To Guarantee Your Service Gets A Passing Grade!	1266

Your Customers Are Cranky! 3 Proven Ways To Fix Their Frowns!	1411

Why Am I Always In The Wrong Line? Efficiency = Happy Customers!	1810

Jerry Rossi
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Steps In A Postcard Campaign	600

Barbara Sanfilippo, CSP , CPAE, ,

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Turn Customers Into Loyal And Profitable Clients	385

Walter Sanford
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Who Really Goes Into Your Database?	1458

Richard Weylman, CSP , , ,

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Creating Customers for Life	1322


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Get SLAPPED!

Stephen Schweickart, VScreen, offers tips for shooting home tours. Stephen's acronym is S.L.A.P. You won't forget the SLAP!

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Industry Visionary

Budge Huskey President and COO, Coldwell Banker



Voices of Women

Darlene Ellison Founder, High Touch Alliances



Trendsetters

David Dickey Chief Operating Officer/Chief Technology Offic



Rainmakers

Jana Caldwell Sales Associate, United Country

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