Craig Harrison

Articles written by Craig Harrison

Business Communication

Getting Past Gatekeepers: Don't Get Left At the Gate When Calling on Decision Makers
Stop Slingin' Slang! Prospects And Clients Leary Of Loose Language
How to Avoid "A Failure to Communicate"
Getting Past Gatekeepers: Don't Get Left At the Gate When Calling on Decision Makers
LINGO FRANCA Overcoming Language Barriers Within The Same Language
Magic Words - What Words Are Music To The Ears Of Your Customers?
What's Your Communication Quotient? Workplace Communication — Your Key To Success!

Customer Retention

Forget The Fockers…Meet Your Customers!

Customer Service

Saluting the Squawkers: Complaints Often Key to Improving Sales, Retention and Loyalty
Are You a Customer Service Ace? Take The Quiz and See!
Turning Customer Service Inside Out! How Poor Internal Customer Service Affects External Customers
The Voice of Customer Service
Exceed Expectations = Managing Customers With Care
A Service Primer: 21 Ways To Deliver Great Customer Service In A Down Market
Free For Giving! The Best Things In Service Are Often Free
The Savvy Seller’s Sales Quiz
LINGO BINGO Creates Win-Win For Customers And You!

Humor

Laugh And The Work World Laughs With You
Jest Practices: Best Practices For Humor In The Workplace

Leadership Development

Who’s In Charge Of Your Meeting?

Networking

What To Do When Networking Is Not Working For You

Sales/Marketing Strategies

Sales Through Storytelling: Story Tell, Story Sell!
I'll Never Forget What's-Her-Name! Winning The Name Game
A "Bias To Action" Results In Stellar Service
SIGNS Of Service: Master "Sign Language" To Communicate With Your Customers
It's Time For Plan B: Brainstorming!
Objections Overruled!
How Inquisitive Are You?
Tag Lines Tell A Tale Of One's Occupations
FROM TOLD TO SOLD! Leverage Your Stories To Resonate With Prospects And Customers

Team Building

How To Make "The Ask!" - Tips for Effectively Recruiting Your Team
Teaming With Success

Technology Solutions

Go Google yourself! How Are You Known In The Marketplace?