She has diverse experience in working with all sizes and types of audiences from facilitating small management retreats, conducting training workshops to delivering major keynote programs. Barbara's dynamic, enthusiastic and genuine style allows her to easily connect with CEOs, senior management, entrepreneurs, salespeople, support and front-line staff.
If you are tired of speakers with a generic message and want ideas that can be used immediately — ask about Barbara!
Testimonials:
“Your evaluation scores were the highest of any MPI presenter in our history. You had the audience laughing one moment, crying the next and then seriously searching their souls. I have never seen a keynote presentation affect so many participants at the same time emotionally, spiritually and intellectually.”
Meeting Professionals International
“Our CEO rated your program, “The Evolving Sales Culture: What’s Next?” very highly at our Annual Credit Conference. Some comments were, “Most useful session I attended in years.” “A real wake-up call.” “She gave us an action plan we can use.”
Tennessee Bankers Association
MOST REQUESTED PROGRAMS:
Dream Big! What’s the Best That Can Happen?
Whatever you're dreaming, it's not big enough! In this inspirational and entertaining program, Barbara will give you proven techniques to turn your dreams into reality. In this program, you'll discover how to: define what success and happiness mean to you, create more time and Cappuccino Moments™, and achieve your biggest dreams.
NOTE: This entertaining, inspirational, and popular keynote program is based on Barbara's new book, "Dream Big! What's The Best That Can Happen?" Give a copy to every audience member and ask about a volume discount.
Target Audience: General
Outclass Your Competition With Five-Star Service
Thousands of dollars are spent annually on what many business leaders think will develop a sales and service culture in their organization. Usually these are short-term "quick fixes" like training and incentives. Those who are successful in sales and service take steps that reach to the very core of their organization. Topical solutions won’t work. In this idea-packed, interactive program, Barbara Sanfilippo outlines a comprehensive, step-by-step process to build a high performance service and sales culture.
Target Audience: CEOs, Business Owners/Management
Winning Sales Strategies of Top Performers—The Critical Edge!
What does it take to thrive as a sales and marketing professional or entrepreneur in the future? How can you attract warm calls and gain a competitive advantage? In this idea-packed and energizing program you'll discover proven secrets used by many top performers to: attract business, plan for calls, expand client relationships and achieve your goals!
Target Audience: Sales people, entrepreneurs, consultants.
Build a Winning Sales Team – Sales Management Best Practices
Just like a coach committed to helping an athlete win a gold medal, sales managers can make a significant difference in the performance of their team. In this idea-packed program, you will discover how to: get your people focused on activities that get results, observe and critique sales calls, ensure your people have a consistent and persistent system to follow up effectively and build relationships, reenergize your sales meetings and much more!
Target Audience: Sales managers and business owners who want to improve the performance of their sales team.
Focus on Service and Revenue Will Follow
To compete effectively, you must delight your customers and members with consistent service. Sales is when we make a promise and service is when we deliver on the promise. Yet many companies make the mistake of chasing new customers when we need to spend time on doing things right with existing customers. In this program, you will get valuable information from an award winning speaker and consultant you can use to create a customer service process that permeates your entire company. Topics include how to: improve consistency and internal service, develop service standards,
measure service, hold people accountable and create reward and recognition programs.
Target Audience: CEO's, all levels of management, entrepreneurs, sales, customer service, quality and marketing managers, human resource professionals.
Five Star Service and Sales – It Starts With Me!
Each contact with a customer or member is a "moment of truth". Front-line staff must always be ready and willing to go the extra mile. Support staff also plays a key role by being responsive to their "internal customers" or fellow employees. All staff must make the change from order takers to order seekers. In this highly entertaining and informative program, attendees will learn why service is so important, how to acknowledge and greet people, how to serve our internal customers, how to recognize cues and approach the customers about our services, and, most importantly, how to take responsibility for motivating ourselves.
Target Audience: Customer contact and support staff
Internal Service and Teamwork – Let’s Make It Happen!
In this idea-packed and energizing program, Barbara will share ideas on how front line and support departments can partner together to improve internal service and contribute to your service culture. By focusing on service standards, measuring internal service, recognizing performance and more, we can significantly improve our teamwork and focus on operational excellence and consistency.
Target Audience: Supervisors, support departments, working teams and all staff
Life is a Cappuccino — Am I Having Fun Yet?
What is "success"? For some, it may be having a "fat" bank account or a beautiful home. For others, it may be spending more time with family or enjoying nature. As we hurry down the road of life — a key question to ask is, "Am I having fun yet?" Are we making a living or living our lives? In this idea-packed and energizing session, Barbara will help us evaluate the critical choices necessary to achieve our own vision of success and happiness. Discover how to increase your personal performance, achieve life balance, and still find time to sip cappuccino!
Target Audience: General -- has broad appeal
Build Customer Relationships – The Key to Revenue & Retention
Many of your VIP customers or members are on your competitor's prospect list. What are you doing to protect your best customers, build loyalty, and nurture profitable relationships? Too many companies spend time and money chasing new customers when there are golden opportunities to increase relationships with their existing customers. In this idea-packed and energizing program, you'll discover: the value of a loyal customer, ideas to delight your customers and get your customer relationship program started!
Target Audience: Business owners, sales people, customer service reps.
